Privacy

No.1 Collision Group ("we," "us," or "our") operates the website www.no1collision.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

1. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@no1collision.com
• Phone: (604) 231-9614
• Mailing Address: 11100 Cambie Road #100, Richmond, BC V6X 1K9

2. Information We Collect

We collect Personal Information that you voluntarily provide to us when you fill out our estimate appointment calendar. This information includes:

• Names
• Email addresses
• Phone numbers
• VIN (Vehicle Identification Number)
• Insurance company provider

3. How Information is Collected

The Personal Information is collected through our website form when clients schedule an appointment for an estimate.

4. Use of Information

We use the Personal Information we collect for the following purposes:

• To schedule and manage appointments.
• To follow up with clients regarding their vehicle and the services provided.

5. Information Sharing

We do not share your Personal Information with third parties. However, we do use the information internally for writing the clients' damage estimates.

6. Data Security

We take data security very seriously. Measures we have in place include:

• Firewalls to prevent unauthorized access.
• A full-time IT department dedicated to managing data security.

7. User Rights

Under applicable privacy laws, you may have the following rights regarding your Personal Information:

• Right to Access: You can request access to the Personal Information we have about you.
• Right to Correction: You can request that we correct any inaccuracies in your Personal Information.
• Right to Deletion: You can request that we delete your Personal Information under certain circumstances.
• Right to Opt-Out: You can opt-out of certain data collection practices.
• Right to Data Portability: You can request a copy of your Personal Information in a portable format.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us via email at info@no1collision.com or call us at (604) 231-9614. We will provide you with the information we have and assist with your request.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

9. Third-Party Services

We may use third-party services, such as analytics providers, to help us understand how our Site is used. These third parties may have access to your Personal Information as part of providing their services to us.

10. Compliance with Laws

We comply with all applicable privacy laws and regulations in the jurisdictions we operate, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) in the United States.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

Effective Date: January 1, 2020